All requests for refund must be made in writing by the applicant addressed to Swiss Universal Higher Educational Institute and should clearly state the following:
- Details of the applicant to include reference number & course details.
- Total fees deposited and the reason for request of tuition fees.
- Applicants bank details including swift codes to receive refund.
- All supporting and relevant documents to be returned to the Institute.
The following rules will apply under the given circumstances:
1. Student refused visa: In such an event the student is
required to submit to the Institute a refund request letter with
information stated above, along with the original visa refusal
letter from the Embassy and has to be notarised. The student
would then receive a refund less admin charge and any bank
charges for the transfer. Refund processed within 12 weeks of
receiving request letter along with supporting documents.
2. Student obtained admission letter or visa but wishes to cancel their course prior to arrival to Switzerland or Student arrives at the airport in Switzerland but is deported: In such an event the student is required to approach the Embassy to cancel their visa and obtain a letter from the Embassy to state that the visa has been cancelled. Original visa cancellation letter has to be produced and has to be notarized. The applicant is then required to submit a refund request letter as stated above. The applicant will be entitled to a 50% refund of the tuition fee paid. This will be processed within 6 weeks of receiving request letter along with supporting documents.
3. Student arrived in Switzerland: Once the student has arrived in Switzerland, the student is NOT entitled to a refund. The student is required to attend classes; failure to attend will result in the student being expelled reported to the authorities.
4. Student enrolling in Switzerland: Students enrolling locally are not eligible for a refund under any circumstances.
5. Deception/Fraud: If the applicant or anyone acting on the applicant's behalf has used fraudulent measures or documents to gain enrolment at Swiss Universal Higher Educational Institute or to support their visa application at the Embassy and has been subsequently refused a student visa will be NOT be entitled to a refund.
6. Withdrawn students / Expelled students: Students withdrawing from their course after arrival or expelled due to misconduct, failure to meet academic or financial commitments will not be entitled for a refund of any tuition fees paid.
7. 3rd Party Payments: Students must send a signed letter to confirm that they require the refund amount to be paid to a 3rd party if this is required. The letter must include name, address, and bank account details.
Note: If an applicant decides to withdraw from a course either prior to or during the visa application process an administration charge of 250 CHF will be applied. This charge is in addition to the non-refundable fee of 250 CHF.